Information for passengers travelling with us over Christmas.
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Christmas can be a busy time for all of us. Please check the information below and use JourneyCheck to ensure you travel with ease over the festive period.
Some of our trains are expected to be busy during the Christmas period. To ensure you have a reserved seat and are able to relax on your journey, book your tickets in advance via our website or Train Tickets app. We could even save you up to 70%* with CrossCountry Advance tickets.
Please see the map below for details on Christmas Travel disruptions from Friday 27 December 2019 to Thursday 2 January 2020.
To download this map, please click here for the PDF.
Friday 27 December – 1000 Tuesday 31 December 2019
|Rail replacement road transport will operate between Edinburgh Waverley and Motherwell.|
Friday 27 December 2019 – Wednesday 1 January 2020
Rail replacement road transport will operate between Chepstow, Newport and Cardiff Central.
Friday 27 December 2019 until 1000
|Rail replacement road transport will operate between -Taunton, Tiverton Parkway, Exeter St David's and Newton Abbot.|
Friday 27 – Monday 30 December 2019
Rail replacement road transport will operate between North Camp and Guildford.
Friday 27 December 2019
Journey times between Leeds and Wakefield Westgate will be slightly longer than normal.
Monday 30 December 2019 – Thursday 2 January 2020 from 2155 to 0555 each night
The 1727 Plymouth to Leeds will divert via an alternative route and run a few minutes later from Sheffield.
We have created a table to quickly summarise how busy we expect our services to be over the Christmas period, shown by time of day in a simple 'traffic light' format. If you can be flexible with your travel arrangements, please use this information to select quieter services. If you are more restricted in your travel plans, please ensure you book in advance to reserve your seat.
The table below will be updated as reservations on our services increase.
|Expected to be plenty of seats available|
|Expected to be some seats available|
|Expected to be limited seats available on these trains. Book your tickets in advance to reserve a seat|
|04.00 - 07.59||08.00 - 10.59||11.00 - 13.59||14.00 - 16.59||17.00 - 20.59||21:00 - 23:59|
|Sat 14 Dec|
|Sun 15 Dec|
|Mon 16 Dec|
|Tues 17 Dec|
|Wed 18 Dec|
|Thurs 19 Dec|
|Fri 20 Dec|
|Sat 21 Dec|
|Sun 22 Dec|
|Mon 23 Dec|
|Tues 24 Dec|
|Wed 25 Dec|
|Thurs 26 Dec|
|Fri 27 Dec|
|Sat 28 Dec|
|Sun 29 Dec|
|Mon 30 Dec|
|Tues 31 Jan|
|Wed 1 Jan|
|Thurs 2 Jan|
|Fri 3 Jan|
We have a limited amount of space on our trains to store luggage, so please be considerate of other passengers and only bring what you can comfortably carry. Soft bags and small cases are easier to stow. Pushchairs are welcome on board, please fold before boarding and store with luggage.
On our trains we have storage available:
Please visit our luggage page for more information.
If you need extra assistance to help you with your journey, we offer our JourneyCare service.
You can pre-book this service online when you buy your tickets on our website or you can call us on 0344 811 0125 (text phone users can call 0344 811 0126). So that we can arrange everything for you, please give us at least 24 hours notice before you travel (48 hours if booking online though CrossCountry trains).
Over the festive period we expect to see a significant increase in requests for passenger assistance. Please book your assistance in advance to ensure you get the help you need.
Additional train services from Birmingham New Street
On Saturdays from the 16 November until 22 December 2019 we are operating two additional train services from Birmingham New Street:
We advise you travel on these additional services to ensure a comfortable journey home, as the last train to your station tends to be extremely busy.