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Christmas Travel

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Station Finder

Christmas can be a busy time for all of us. Please check out the information below to ensure you travel with ease on our trains over the festive period.

Secure your seat in advance 

Some of our trains are expected to be busy during the Christmas period. To ensure you have a reserved seat and are able to relax on your journey, book your tickets in advance via our website or Train Tickets app. We could even save you up to 70%* with CrossCountry Advance tickets.

Late confirmation of timetables means train times and tickets may not be available until closer to the date of departure for services over Christmas and New Year. You can find out all the details on our changes to train times page

Where are CrossCountry services being disrupted over Christmas and New Year?

Please see the map below for details on Christmas Travel disruptions from Monday 24 December 2018 to Tuesday 1 January 2019.

To download this map, please click here for the PDF.


Thursday 27 December 2018 to Tuesday 1 January 2019

Rail replacement road transport will operate between Chepstow and Newport.


Thursday 27 December 2018 to Sunday 30 December 2018

Rail services will operate between Reading and North Camp and change for road transport between North Camp and Guildford.


Monday 1 January 2019

There will be no train services north or west of Edinburgh.

Stansted Airport

Tuesday 1 January 2019 until 0730

Early morning trains between Cambridge and Stansted Airport will not run.


Tuesday 1 January 2019 until 1200


Trains will divert not to call at Stafford. Journey times will be extended by approximately 20 minutes. Rail replacement road transport will operate between Wolverhampton and Stafford.

When do we expect CrossCountry services to be quieter?

We have created a table to quickly summarise how busy we expect our services to be over the Christmas period, shown by time of day in a simple 'traffic light' format. If you can be flexible with your travel arrangements,  please use this information to select quieter services. If you are more restricted in your travel plans, please ensure you book in advance to reserve your seat.

The table below will be updated as reservations on our services increase.

Expected to be plenty of seats available
Expected to be some seats available
Expected to be limited seats available on these trains. Book your tickets in advance to reserve a seat  
No Service 

  04.00 - 07.59 08.00 - 10.59 11.00 - 13.59 14.00 - 16.59 17.00 - 20.59 21:00 - 23:59
Sat 15 Dec
Sun 16 Dec  
Mon 17 Dec
Tues 18 Dec
Wed 19 Dec
Thurs 20 Dec  
Fri 21 Dec
Sat 22 Dec
Sun 23 Dec
Mon 24 Dec  
Tues 25 Dec
Wed 26 Dec
Thurs 27 Dec
Fri 28 Dec
Sat 29 Dec
Sun 30 Dec
Mon 31 Jan
Tues 1 Jan  
Wed 2 Jan
Thurs 3 Jan

Only bring luggage you can comfortably carry 

We have a limited amount of space on our trains to store luggage, so please be considerate of other passengers and only bring what you can comfortably carry. Soft bags and small cases are easier to stow. 

On our trains we have storage available:

  • Under the seat in front of you 
  • Above every seat in the overhead racks 
  • At the end of each coach for large luggage items 

Please visit our luggage page for more information.

I may need assistance with my journey, what do I need to do? 

If you need extra assistance to help you with your journey, we offer our JourneyCare service. 

You can pre-book this service online when you buy your tickets on our website or you can call us on  0344 811 0125 (text phone users can call 0344 811 0126). So that we can arrange everything for you, please give us at least 24 hours notice before you travel (48 hours if booking online though CrossCountry trains).

Over the festive period we expect to see a significant increase in requests for passenger assistance. Please book your assistance in advance to ensure you get the help you need.

*Applies to CrossCountry journeys only. Average saving calculated by comparing Advance standard single ticket prices, purchased before the day of travel, for 4,892 CrossCountry journeys to the equivalent price of an Anytime standard single ticket. Advance fares are subject to availability, terms and conditions apply. 

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