Christmas Travel

Information for passengers travelling with us over Christmas.

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Station Finder

Christmas can be a busy time for all of us. Please check the information below and use JourneyCheck to ensure you travel with ease over the festive period.

Secure your seat in advance

Some of our trains are expected to be busy during the Christmas period. To ensure you have a reserved seat and are able to relax on your journey, book your tickets in advance via our website or Train Tickets app. We could even save you up to 70%* with CrossCountry Advance tickets.

You can find out all the details on our changes to train times page.

Where are CrossCountry services being disrupted over Christmas and New Year?

Please see the map below for details on Christmas Travel disruptions from Friday 27 December 2019 to Thursday 2 January 2020.

To download this map, please click here for the PDF.

Glasgow Central

Friday 27 December – 1000 Tuesday 31 December 2019

Rail replacement road transport will operate between Edinburgh Waverley and Motherwell.

Cardiff Central

Friday 27 December 2019 – Wednesday 1 January 2020

Rail replacement road transport will operate between Chepstow, Newport and Cardiff Central.


Friday 27 December 2019 until 1000

Rail replacement road transport will operate between -Taunton, Tiverton Parkway, Exeter St David's and Newton Abbot.


Friday 27 – Monday 30 December 2019

Rail replacement road transport will operate between North Camp and Guildford.


Friday 27 December 2019


Journey times between Leeds and Wakefield Westgate will be slightly longer than normal.


Monday 30 December 2019 – Thursday 2 January 2020 from 2155 to 0555 each night

The 1727 Plymouth to Leeds will divert via an alternative route and run a few minutes later from Sheffield.

When do we expect CrossCountry services to be quieter?

We have created a table to quickly summarise how busy we expect our services to be over the Christmas period, shown by time of day in a simple 'traffic light' format. If you can be flexible with your travel arrangements, please use this information to select quieter services. If you are more restricted in your travel plans, please ensure you book in advance to reserve your seat.

The table below will be updated as reservations on our services increase.

Expected to be plenty of seats available
Expected to be some seats available
Expected to be limited seats available on these trains. Book your tickets in advance to reserve a seat
No Service

  04.00 - 07.59 08.00 - 10.59 11.00 - 13.59 14.00 - 16.59 17.00 - 20.59 21:00 - 23:59
Sat 14 Dec
Sun 15 Dec
Mon 16 Dec
Tues 17 Dec
Wed 18 Dec
Thurs 19 Dec
Fri 20 Dec
Sat 21 Dec
Sun 22 Dec
Mon 23 Dec
Tues 24 Dec
Wed 25 Dec
Thurs 26 Dec
Fri 27 Dec
Sat 28 Dec
Sun 29 Dec
Mon 30 Dec
Tues 31 Jan
Wed 1 Jan
Thurs 2 Jan
Fri 3 Jan

Only bring luggage you can comfortably carry

We have a limited amount of space on our trains to store luggage, so please be considerate of other passengers and only bring what you can comfortably carry. Soft bags and small cases are easier to stow. Pushchairs are welcome on board, please fold before boarding and store with luggage.

On our trains we have storage available:

  • Under the seat in front of you
  • Above every seat in the overhead racks
  • At the end of each coach for large luggage items

Please visit our luggage page for more information.

I may need assistance with my journey, what do I need to do?

If you need extra assistance to help you with your journey, we offer our JourneyCare service.

You can pre-book this service online when you buy your tickets on our website or you can call us on 0344 811 0125 (text phone users can call 0344 811 0126). So that we can arrange everything for you, please give us at least 24 hours notice before you travel (48 hours if booking online though CrossCountry trains).

Over the festive period we expect to see a significant increase in requests for passenger assistance. Please book your assistance in advance to ensure you get the help you need.


Travel home from the Birmingham Christmas Market

Additional train services from Birmingham New Street

On Saturdays from the 16 November until 22 December 2019 we are operating two additional train services from Birmingham New Street:

  • 21:52 Birmingham New Street to Nuneaton calling at Coleshill Parkway 2204 and Nuneaton 2221.
  • 22:02 Birmingham New Street to Derby calling at Tamworth 2218, Burton on Trent 2229 and Derby 2241.

We advise you travel on these additional services to ensure a comfortable journey home, as the last train to your station tends to be extremely busy.


*Applies to CrossCountry journeys only. Average saving calculated by comparing Advance standard single ticket prices, purchased before the day of travel, for 4,893 CrossCountry journeys to the equivalent price of an Anytime standard single ticket. Advance fares are subject to availability, terms and conditions apply.

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