Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected.
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Many journeys with CrossCountry include a change at Birmingham New Street station which can, at busy times, be tricky, especially if you're travelling with children, cycles or heavy luggage.
While for some journeys changing trains at Birmingham New Street is unavoidable, for others there are easier, more convenient station options. These are Wolverhampton, Cheltenham Spa, Derby and Leamington Spa. In some cases you will be able to change trains without having to switch platforms, making your journey even smoother.
These stations all offer the facilities you tell us are important - waiting rooms, toilets and refreshments and staff ready to help you with connections and other journey information.
For example, if you're travelling from Newcastle to Cardiff Central, and don't want to change at Birmingham New Street, you can change at Derby instead.
Please note that if you have booked journey assistance through our JourneyCare service, you are advised to travel as indicated on your schedule and tickets.