Accessibility
Helping all our passengers to use the railway
It's important to us at CrossCountry that our passengers have all the information they need before they embark on a train journey. Below, you'll find essential resources to help you navigate our network with ease, from Passenger Assistance to station accessibility. Before travelling, those eligible should make sure to invest in a Disabled Persons Railcard to save 1/3 on your rail fare for up to three years.
Assisted Travel
Passengers on any National Rail service are entitled to assistance should they need it, which can be booked up to two hours before a journey. Passenger Assistance includes the following:
Staff are available to help reserve a wheelchair space, provide key information about your journey and any assistance, and answer any questions.
Staff will be on hand to assist you throughout the station, including helping you reach connecting trains. They can also assist with up to 3 pieces of luggage.
Staff can arrange a ramp for boarding and exiting the train, as well as provide additional assistance for passengers with visual impairments and less visible disabilities.
Accessibility Resources
Our railway is about more than just getting from A to B - it’s about connecting people to work, school, family, and friends. No one should forego these connections due to accessibility challenges. That’s why we’re committed to making every journey safe, comfortable, and accessible for as many people as possible. Here’s how we’re working to achieve this across both our trains and our website.
For more details on how we’re committed to passenger support, read our Accessible Travel Policy.
Station Accessibility
We have details on the accessibility of each station we work with, ensuring anyone who needs it has the information they need before their day of travel. You can also find detailed information on accessibility for every train station in England, Wales, and Scotland by searching our train station guides.
Priority Seating
All our trains have clearly marked priority seats for those who need them. However, as these seats are available to all passengers, we cannot guarantee they will always be free. As a result, we recommend opting for a priority seat when you book an Advance ticket, you can do this by editing your preferences for seating under Travel Options. This can be done on our website and the CrossCountry app.
While we encourage everyone to offer their seat to someone who may need it more, it can also be helpful to apply for a TfL Please Offer Me a Seat badge. This badge makes it easier for other passengers to recognise when you need a seat.
British Sign Language
CrossCountry utilises InSignLanguage Video Relay to provide BSL interpreters for Deaf and hard-of-hearing people. We also use Signly, which adds synchronous in-vision sign language over a number of our pages.
Website Accessibility
At CrossCountry, we are committed to ensuring that our website is accessible to everyone, including users with disabilities. We have implemented several features to enhance usability and accessibility.
Our website aims to meet the AA standard of the W3C's Web Content Accessibility Guidelines 2.1 and incorporates many features from AAA-level accessible sites. We are continually working to improve our accessibility and ensure ongoing compliance with these guidelines.
Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.
Accessible Inspiration
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Find wheelchair accessible holidays with CrossCountry.