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Accessibility

Helping all our passengers to use the railway

Journey details

  • Under 5s travel free

  • Add another railcard

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Station Finder

Website Accessibility

CrossCountry recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to the Priority 1 (Level A) standard of the W3C's Web Content Accessibility Guidelines 1.0. It also includes many features found in "AA" accessible sites such as colour considerations and easily resizable fonts. We will continue to make improvements and try to make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Travel Assistance

We want travelling with us to be easy for all our customers, from when you plan your journey to when you arrive at your destination. If you require any extra assistance to help you make your journey, we offer our Passenger Assist service.

Our Passenger Assist team will help you plan your journey, go through your ticket options, and pre-arrange the assistance you need when you travel.

How to book Passenger Assist

You can book assistance for your journey when you buy your tickets through our website or by using the form via the pod below. Alternatively, you call our dedicated Passenger Assist team to book the assistance for your journey.

Lines are open 08.00 - 17.00 Monday to Friday & 08.00 - 16.00 Saturdays (except Christmas Day and Boxing Day).
Telephone: 0800 030 9224 (Freephone, including from mobiles)
Text Relay: 0800 030 9230

Email: assistance@crosscountrytrains.co.uk

Accessibility at Station

For details of accessibility at Stations, please use the link in the pod below to see all stations' information.

Travel Assistance

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Contact Us and FAQs

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Stations

Find out more

Accessible Travel Policy

Find out more

Making Rail Accessible

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Train Layouts

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