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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 13, Thursday 18 and Saturday 20 August -  more information.

Due to strike action by the ASLEF union, there will be no CrossCountry services running on Saturday 13 August - more information

Accessibility

Helping all our passengers to use the railway

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Website Accessibility

CrossCountry recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to the Priority 1 (Level A) standard of the W3C's Web Content Accessibility Guidelines 1.0. It also includes many features found in "AA" accessible sites such as colour considerations and easily resizable fonts. We will continue to make improvements and try to make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Travel Assistance

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please visit National Rail Enquiries.

Please be aware that you can “turn up and go” without booking assistance in advance. If you require assistance at short notice, please make yourself known to a member of staff or use a Help Point when you arrive at the station.

How to book Passenger Assist

By Telephone

Telephone: 0800 030 9224 (Freephone, including from mobiles)
Lines are open 24 hours a day (except Christmas Day and Boxing Day).

Passenger Assistance by Transreport App

You can now request assistance via your smartphone using the Transreport App: Download on the App Store or Google play. To find out more please visit the National Rail website.

Accessibility at Station

For details of accessibility at Stations, please use the link in the pod below to see all stations' information.

Travel Assistance

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Contact Us and FAQs

How can we help you?

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Stations

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Accessible Travel Policy

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Making Rail Accessible

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Train Layouts

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