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Contact us

We’re here to help with any aspect of your CrossCountry journey; from booking your tickets to on-the-day travel assistance

Journey details

  • Under 5s travel free

  • Add another railcard

Why CrossCountry trains?

Buy tickets for any train journey in Britain. We cross more of the country than any other train company.

Choose date & time

Going
departing after

Looking for dates further in the future?

Train operators can only release tickets for sale up to 90 days in advance.

But don't worry, you don’t have to miss out - Be the first to hear when tickets are available with our FREE ticket alert.

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Station Finder

Delayed by 30 minutes or more? – Make a Delay Repay claim

You may be entitled to National Rail Travel Vouchers or a cash alternative

Frequently Asked Questions

Our helpful list of FAQs is often the quickest way to answer your query.

Existing bookings

For help with a booking you have already made, please contact:

  • Call booking support on 0371 244 2389
  • Text phone booking support on 0844 811 0126

Booking a new journey

For help making a new booking:

  • Call booking support on 0844 811 0124

(Calls to this number are charged at 7p per minute, phone networks may charge an additional fee)

  • Text phone booking support on 0844 811 0126

E-mail us

If you would like to email us, please complete our general enquiries form. We aim to respond within 10 working days.

By Phone

If you require an urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600. Alternatively you can contact us on Facebook and Twitter 7 days a week (06.00-22.00 Monday to Saturday and 08.00-22.00 on Sundays except Christmas Day and Boxing Day when we are closed).

You can also contact us on the following social media channels:

Please see our social media policy.

Train times and prices

For train times and prices, please call National Rail Enquiries on 03457 48 49 50. You can also find train times on the Train timetables page.

Travel Assistance with JourneyCare

We're here if you need extra help when making your journey. You can find information about JourneyCare on the Travel Assistance page.

To book travel assistance, please contact the JourneyCare team.

  • Call JourneyCare on 0344 811 0125
  • Text phone JourneyCare on 0344 811 0126

Contacting us from overseas

If you are contacting us from overseas, please complete our general enquiries form with the following details:

  • Contact telephone number
  • Where you are contacting us from
  • The best local time for us to contact you

Complaints

We think it's important you have the chance to tell us when things don't go as smoothly as we'd like.

You can find our complaints handling procedure and full contact details on the complaints and comments page.

SMS feedback

We'd love to hear feedback on your CrossCountry experience and any ideas or suggestions you may have.

  • Text "XC" followed by a short message up to 160 characters to 88008.

SMS feedback messages will be charged at normal network rates. We publish a range of feedback on the SMS feedback page.

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