Is there a particular station you want to avoid or travel via?
Railcards must be carried on the journey with your tickets
You have chosen a flexible search. You can add your travel preferences as part of the booking process.
You may be entitled to National Rail Travel
Vouchers or a cash alternative (cheque).
We think it's important you have the chance to tell us when
things don't go as smoothly as we'd like.
Please find our contact details below:
By e-mail: email@example.com
By telephone: 03447 369123 -
Customer Relations staff are available: 08.30 - 20.00 Monday to
Friday and 09.00 - 16.00 Saturday (excluding Christmas Day and
By fax: 0121 200 6005
CrossCountry Customer Relations
18 The Priory Queensway
Our customer service team will
endeavour to resolve any queries you may have from your use of our
website. However, if you are unhappy with how we have dealt with
your query, you can contact the European Commission Online Dispute Resolution
Find out more about our complaints handling
Our helpful list of FAQs is often the quickest way to answer
For help with a booking you have already made:
For help making a new booking:
We're here if you need extra help when making your journey. You
can find information about JourneyCare on the Travel
To book travel assistance, please contact the JourneyCare
If you are contacting us from overseas, please e-mail firstname.lastname@example.org
with the following details:
We'd love to hear feedback on your CrossCountry
experience and any ideas or suggestions you may have.
SMS feedback messages will be charged at normal network rates.
We publish the feedback on the SMS feedback page.
You can also contact us on the following social media
Please see our social media policy.
How can I apply for a refund or cancel my ticket?
Where can I access 'My account'?
Check real-time running information, get prices, and buy tickets for the whole National Rail network.
XC Trains Limited. Registered in England. Registered No:04402048. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP