Disruption between Carlisle and Glasgow Central/Edinburgh is now expected until Monday 29th February.

CrossCountry services to and from Scotland are expected to be busier than usual while Virgin Trains West Coast and First TransPennine Express are unable to run a normal service between Carlisle and Glasgow/Edinburgh. For further details please see National Rail Enquiries 

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Going: Today Leaving 3:45
Return: Today Leaving 5:45
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Contact us

We're here to help with any aspect of your CrossCountry journey; from booking your tickets to on-the-day travel assistance


Delayed by 30 minutes or more? Claim compensation for a delay

You may be entitled to National Rail Travel Vouchers or a cash alternative (cheque).


Comments and complaints

We think it's important you have the chance to tell us when things don't go as smoothly as we'd like.

Please find our contact details below:

By e-mail: customer.relations@crosscountrytrains.co.uk

By telephone: 03447 369123 -  Customer Relations staff are available: 08.30 - 20.00 Monday to Friday and 09.00 - 16.00 Saturday (excluding Christmas Day and Boxing Day).

By fax: 0121 200 6005

By post:

CrossCountry Customer Relations
FREEPOST RRXU-HUEC-GLLY
Cannon House
18 The Priory Queensway
Birmingham
B4 6BS

Find out more about our complaints handling procedure.


Frequently asked questions

Our helpful list of FAQs is often the quickest way to answer your query.


Existing bookings

For help with a booking you have already made:


Booking a new journey

For help making a new booking:

  • Call booking support on 0844 811 0124
  • Text phone booking support on 0844 811 0126

Travel assistance with JourneyCare

We're here if you need extra help when making your journey. You can find information about JourneyCare on the Travel Assistance page.

To book travel assistance, please contact the JourneyCare team.

  • Call JourneyCare on 0344 811 0125
  • Text phone JourneyCare on 0344 811 0126

Contacting us from overseas

If you are contacting us from overseas, please e-mail customer.relations@crosscountrytrains.co.uk with the following details:

  • Contact telephone number
  • Where you are contacting us from
  • The best local time for us to contact you

SMS feedback

We'd love to hear feedback on your CrossCountry experience and any ideas or suggestions you may have.

  • Text "XC" followed by a short message up to 160 characters to 88008.

SMS feedback messages will be charged at normal network rates. We publish the feedback on the SMS feedback page.


Social media

You can also contact us on the following social media channels:

Please see our social media policy.

 

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