We’re here to help with any aspect of your CrossCountry journey; from booking your tickets to on-the-day travel assistance
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
You may be entitled to National Rail Travel Vouchers or a cash alternative
Our helpful list of FAQs is often the quickest way to answer your query.
For help with a booking you have already made, please contact:
For help making a new booking:
(Calls to this number are charged at 7p per minute, phone networks may charge an additional fee)
If you would like to email us, please complete our general enquiries form. We aim to respond within 10 working days.
If you require an urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Friday 0830 – 2000 and Saturday 0900 -1600. Alternatively you can contact us on Facebook and Twitter 7 days a week, 24 hours per day (except Christmas Day and Boxing Day when we are closed).
You can also contact us on the following social media channels:
Please see our social media policy.
For train times and prices, please call National Rail Enquiries on 03457 48 49 50. You can also find train times on the Train timetables page.
We're here if you need extra help when making your journey. You can find information about JourneyCare on the Travel Assistance page.
To book travel assistance, please contact the JourneyCare team.
If you use a textphone, you can contact us on 0344 811 0126
If you are contacting us from overseas, please complete our general enquiries form with the following details:
We think it's important you have the chance to tell us when things don't go as smoothly as we'd like.
You can find our complaints handling procedure and full contact details on the complaints and comments page.
We'd love to hear feedback on your CrossCountry experience and any ideas or suggestions you may have.
SMS feedback messages will be charged at normal network rates. We publish a range of feedback on the SMS feedback page.