Back to Questions My train was cancelled and I decided not to travel, what do I do?
My train was cancelled and I decided not to travel, what do I do?
If you abandoned your journey prior to or during travel, due to rail disruption (including adverse weather conditions, cancelled trains, or severe delays), you will be eligible for a refund.
You can obtain a refund from the original point of purchase.
Please contact our customer service team for more information.
