Before you travel

At CrossCountry, our trains are generally pet-friendly. Subject to the following conditions, certain pets are permitted free of charge:

• Dogs, cats, and other small animals can travel on our trains provided they are well behaved and do not endanger or inconvenience other passengers and staff.
• A maximum of two pets per passenger are permitted.
• Dogs must be kept on a lead at all times, unless contained in a basket.
• Dogs without leads, cats, birds, and small animals must be carried in an enclosed basket, cage, or pet carrier with dimensions not exceeding 85 x 60 x 60 cm. It must be rigid and not open, and the animal must be able to stand and lie down in comfort.
• Animal carriers must not occupy seats, otherwise you will incur an extra charge.
• Animals are not allowed on seats or tables in any circumstances.

Please note: Train companies have the right to ask you to leave or prevent dogs from boarding due to the dog’s behaviour or size, or if the train is very busy. 

Assistance Dogs

Assistance dogs are welcome on all CrossCountry trains, free of charge, and can travel in any part of the train except on seats. Our on-board colleagues will be happy to ensure that you are in the most appropriate seating on-board the train, usually the Priority seats, to make the journey comfortable for both you and your dog. In addition to this, CrossCountry now offer assistance dog reservation cards, which can be placed on the adjacent seat to which you are travelling. These cards are of booklet size, have been created in colours which are more accessible to people with visual impairments, and include braille translations of the messages on the card, which reads ‘Assistance dog under the seat – Please do not sit here. If you require further assistance, please speak to one of our on-board colleagues'.

These cards can be obtained directly from CrossCountry by getting in touch via our social media channels or by contacting our Customer Relations passenger assistance team. Further information on how to contact our Customer Relations team can be found here.