How can we help you?
Choose date & time
Close ✕You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
But don't worry, you don't have to miss out - be the first to hear when tickets are available with our FREE ticket alert.
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Your journey
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Delayed by 30 minutes or more? – Make a Delay Repay claim
If you have been delayed on a CrossCountry train, then you may be entitled to National Rail Travel Vouchers or a cash alternative.
Make a Delay Repay claimDelay Repay terms and conditions
Apologies to any passengers that are currently experiencing or have experienced delays. We’re always looking to minimise delays and make sure we manage disruption as effectively as possible. Let us know how you think we handled it and how we can improve in future by completing our survey here.
Can’t find the right answer?
Contact us through our social media channels
We try to reply to social media messages as quickly as possible but please note that during busy times this can be up to 30 minutes
For difficult queries our Customer Relations team is here to help you
OPEN
Monday - Friday: 08:00 - 20:00
Saturday : 08:00 - 16:00
When calling these are the options you will have available...
Option 1
Trains times, fares & train running information
Option 2
Buy a ticket or queries about existing bookings
Option 3
Customer relations queries
Option 4
Register an item of lost property
Existing bookings
For help with a booking you have already made with CrossCountry online, please view your online account to make amends.
Our web support lines are open Monday - Sunday: 08:00 - 22:00. Or please contact us via email on sales.support.crosscountry@trainsfares.co.uk
For anything else, you can send us an e-mail
Get in touchWe'll aim to respond to messages within 10 days. Please note: This email is not for booking related queries.
Travel Assistance with Passenger Assist
We're here if you need extra help when making your journey. You can find information about Passenger Assist on the Travel Assistance page.
To book travel assistance, please contact the Passenger Assist team who are open 24 hours a day 7 days a week.