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How can we help you?

Buying tickets

These help topics cover everything regarding buying your ticket.

Before you travel

These help topics cover everything you need to know before you travel.

During your journey

These help topics cover everything regarding your journey.

After care

These help topics cover everything after you travel.

Journey details

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    Train operators can only release tickets for sale up to 90 days in advance.

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    Delayed by 30 minutes or more? – Make a Delay Repay claim

    If you have been delayed on a CrossCountry train, then you may be entitled to National Rail Travel Vouchers or a cash alternative.

    Make a Delay Repay claim

    Delay Repay terms and conditions

    Apologies to any passengers that are currently experiencing or have experienced delays. We’re always looking to minimise delays and make sure we manage disruption as effectively as possible. Let us know how you think we handled it and how we can improve in future by completing our survey here.

    For difficult queries our Customer Relations team is here to help you

    Call us on 03447 369 123

    OPEN

    From Monday 04 January 2021, our Customer Relations hours will be: 

    7 days a week: 08:00-16:00

    When calling these are the options you will have available...

    Option 1

    Trains times, fares & train running information

    Option 2

    Buy a ticket or queries about existing bookings

    Option 3

    Customer relations queries

    Option 4

    Register an item of lost property

    Existing bookings

    For help with a booking you have already made with CrossCountry online, please view your online account to make amends.

    Our web support lines are open Monday - Friday: 08:00 - 20:00, Saturday - Sunday: 09:00 - 17:00. Or please contact us via email on sales.support.crosscountry@trainsfares.co.uk

    Call booking support on
    0371 244 2389

    Textphone booking support on
    0344 811 0126

    For anything else, you can send us an e-mail

    We'll aim to respond to messages within 10 days. Please note: This email is not for booking related queries.

    Travel Assistance with Passenger Assist

    We're here if you need extra help when making your journey. You can find information about Passenger Assist on the Travel Assistance page.

    To book travel assistance, please contact the Passenger Assist team who are open 7 days a week 08:00 - 20:00:

    Call Passenger Assist on
    0800 030 9224

    Textphone contact on
    0800 030 9230

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