Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information
Timetable updates - please visit here for more information
These help topics cover everything regarding buying your ticket.
These help topics cover everything you need to know before you travel.
These help topics cover everything regarding your journey.
These help topics cover everything after you travel.
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If you have been delayed on a CrossCountry train, then you may be entitled to National Rail Travel Vouchers or a cash alternative.Make a Delay Repay claim
Apologies to any passengers that are currently experiencing or have experienced delays. We’re always looking to minimise delays and make sure we manage disruption as effectively as possible. Let us know how you think we handled it and how we can improve in future by completing our survey here.
From Sunday 14 March 2021, our Customer Relations hours will be:
Monday – Friday: 08:00–18:00
For help with a booking you have already made with CrossCountry online, please view your online account to make amends.
Our web support lines are open Monday - Friday: 08:00 - 20:00, Saturday - Sunday: 09:00 - 17:00. Or please contact us via email on firstname.lastname@example.org
We're here if you need extra help when making your journey. You can find information about Passenger Assist on the Travel Assistance page.
To book travel assistance, please contact the Passenger Assist team who are open 7 days a week 08:00 - 20:00: