How can we help you?
These help topics cover everything regarding buying your ticket.
Before you travel
These help topics cover everything you need to know before you travel.
During your journey
These help topics cover everything regarding your journey.
These help topics cover everything after you travel.
Choose date & timeClose ✕
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
But don't worry, you don't have to miss out - be the first to hear when tickets are available with our FREE ticket alert.
Going departing after
Delayed by 30 minutes or more? – Make a Delay Repay claim
If you have been delayed on a CrossCountry train, then you may be entitled to National Rail Travel Vouchers or a cash alternative.Make a Delay Repay claim
Apologies to any passengers that are currently experiencing or have experienced delays. We’re always looking to minimise delays and make sure we manage disruption as effectively as possible. Let us know how you think we handled it and how we can improve in future by completing our survey here.
For difficult queries our Customer Relations team is here to help you
Monday - Friday: 08:00 - 20:00
Saturday : 08:00 - 16:00
When calling these are the options you will have available...
For help with a booking you have already made with CrossCountry online, please view your online account to make amends.
Our web support lines are open Monday - Sunday: 08:00 - 22:00. Or please contact us via email on firstname.lastname@example.org
For anything else, you can send us an e-mailGet in touch
We'll aim to respond to messages within 10 days. Please note: This email is not for booking related queries.
Travel Assistance with Passenger Assist
We're here if you need extra help when making your journey. You can find information about Passenger Assist on the Travel Assistance page.
To book travel assistance, please contact the Passenger Assist team who are open 24 hours a day 7 days a week.