How can I make a comment, complaint or suggestion?

We always welcome your comments and suggestions about our services. We will also try to resolve any complaints you may have.

Call our Customer Relations Team on 03447 369 123 (Option 3).
To contact our customer contact team please visit: https://www.crosscountrytrains.co.uk/customer-service/contact-us-and-faqs.

Complete our online enquiry form

Write to us at:

Customer Relations
Freepost: RRXU-HUEC-GLLY
5th Floor Cannon House
18 The Priory Queensway
Birmingham
B4 6BS

Email Us at:
[email protected]

We aim to respond to all letters, emails and contact us forms within five working days of receiving them. It may take us longer than five days to investigate your complaint fully and to make the necessary enquiries. If this is the case, we'll:
confirm we are looking into your issue within five working days
send you a full reply within 10 working days, or in very complicated cases, 20 working days