Menu Close
/ Register

RMT union strike action FAQ's

Which routes will still operate using trains? 

We are currently working on a revised timetable for strike dates, which will be added to our dedicated strike page as soon as details are confirmed.

Can I use my CrossCountry Advance ticket for any strike dates on another date? 

Yes, you can use your CrossCountry Advance ticket if its marked 'XC ONLY' or 'CROSS CNTRY ONLY' for Saturday 23, Sunday 24, Wednesday 27 or Sunday 31 December to travel on a CrossCountry service on any other date between Saturday 16 December and Sunday 7 January instead. If travelling on a different date, please travel as close to the original time as possible. 

If your journey with CrossCountry involves a connection onto another train company's service, and your ticket is marked with 'XC & CONNECTIONS', 'CON', 'CONNECTION', or similar, then you must travel on the original date or you can seek a refund from your original retailer.   

Will my booked seat reservation still be available? 

On a strike date, regrettably, because the RMT strike has reduced the number of trains we can provide, we have been forced to suspend all seat reservations. However, the additional seats on many services will hopefully provide sufficient seating for everyone travelling.

If you can travel on a different date between Saturday 16 December and Sunday 7 January and would like a seat reservation, please contact us on our Twitter or Facebook pages.

Can I use an Anytime, Off-Peak, Super Off-Peak and Cheap Day tickets on another date? 

If you have any of these tickets and were planning on travelling on a strike date, you can travel with any operator who operates your journey. You can also travel between Saturday 16 December and Sunday 7 January on any CrossCountry service. 

Can I use a CrossCountry Advance ticket on other train company’s trains? 

We are currently seeking ticket acceptance with other train companies and will update our dedicated webpage once details are confirmed.

Can I get a refund if I don’t want to travel? 

Yes, you can contact your original retailer to organise a refund. 

Can I get compensation if my journey takes longer? 

In the event of any delays to your journey, we will operate our Delay Repay Scheme against the revised timetable (in line with our Passenger Charter). You can make your claim using our online form or by collecting a form from any staffed station.

Will my CrossCountry ticket be accepted on Arriva Busses? 

We are currently seeking ticket acceptance with Arriva Busses and will update our dedicated webpage once details are confirmed.

 

Did you find this page useful?