Book with confidence

The Book with Confidence easement of Advance ticket terms comes to an end on 30 November 2022

If you bought an Advance ticket up to and including 30 November 2022 you will continue to have Book with Confidence easement to Advance ticket terms until 18.00 the day before your ticket is valid for travel.

If you bought an Advance ticket up to and including 30 November 2022 but change your ticket, your ticket will be subject to our refund policy.

If you have any Rail Travel Vouchers issued through the Book with Confidence easement, these will continue to be valid for future purchases for a maximum of 12 months from the date of issue.

For more details on refunds please view our refund information.