Service Alert - Reduced CrossCountry service in the West of England.
A reduced CrossCountry service operates in the West of England on Thursday 21 November.
Owing to forecast high winds that can cause waves to over-top the exposed sea wall at Dawlish, some CrossCountry services will not operate between Newton Abbot and Exeter St Davids between approximately 11:30 and 14:30 on Thursday 21st November.
Great Western Railway will accept CrossCountry customers on their services at no extra charge, between 11:30 and 16:00. Ticket acceptance is in place between Exeter St Davids and Plymouth and Exeter St Davids and Paignton in both directions.
Customers who travel today and are subsequently delayed by 30 minutes or more may be entitled to Delay Repay compensation. Alternatively, customers who do not travel and do not use their tickets due to the disruption, can apply for a full refund for their unused tickets from their point of purchase, without an administration charge.
Yes you can if your train is delayed for more than 30 minutes. If this is the case, you will need to apply for compensations through our Delay Repayform which will give you all the information you need to start this process.
Your right to a refund if your train is disrupted and you choose not to travel. If the train you intended to use is cancelled or delayed, and you decide not to travel, you may return the unused ticket to the original retailer or train company from whom it was purchased, where you will be given a full refund with no administration fee being charged.
This condition applies to all tickets, including tickets (such as Advance tickets) that are otherwise non-refundable, and also applies if you have started your journey but are unable to complete it due to a delay or cancellations and return to your point of origin.
You should apply for a refund on your Season ticket in the 'My account' section of the website. Once you have a refund quote you should print the form and post by Special Delivery with your ticket to:
Thetrainline Seasons PO Box 23971 Edinburgh EH2 9AE
We must receive your Season ticket within three days of your quoted last day of use, failure to provide the ticket within three days may mean the refund amount is less than the quotation. Your refund is based on what would have been paid if you had bought a ticket for the period of actual use.
If you decide not to use or to stop using a Season Ticket, a refund may be obtained if the season ticket is returned to the ticket office or point of purchase from which it was bought.
Delay repay is a national compensation scheme that most train operating companies have in place. You can claim compensation if you're delayed by 30 minutes or more (including cancellations) when you travel with us. To make a claim for compensation you can use either the online form or by completing a paper form by downloading the PDF from our website. Please click here for all the information you need about Delay Repay.
If you're delayed by: • 0-29 minutes you're not entitled to compensation. • 30-59 minutes you're entitled to 50% of the cost of your single ticket or 25% of the cost your return ticket. • 60-119 minutes you're entitled to 100% of the cost of your single ticket or 50% of the cost of your return ticket. • 120+ minutes you're entitled to 100% of the cost of a return journey.
Season ticket holders (weekly or longer): To calculate the compensation value of each journey, we divide the cost of your season ticket by 464; other period tickets are calculated pro-rata on the same basis. • an annual season ticket covers 464 single journeys • a quarterly season ticket covers 130 single journeys • a monthly season ticket covers 40 single journey • a weekly season ticket covers 10 single journeys
If you abandoned your journey prior or during travelling due to rail disruption (i.e adverse weather conditions, cancelled train or severe delays) you will be eligible for a refund. This will need to be from the point of purchase and will not be covered under our delay repay scheme.
Delay repay is a national compensation scheme that most train operating companies have in place.
You can claim compensation if you're delayed by 30 minutes or more (including cancellations) when you travel with us.
To make a claim for compensation you can use either the online form or by completing a paper form by downloading the PDF from our website. Please click here for all the information you need about Delay Repay.
When requesting a refund you should expect to hear of us within ten working days. However, during busier periods this can take longer than expected. Within this time we ask for you to return all unused tickets to our refund department at:
CrossCountry Trains Refunds PO Box 23972 Edinburgh EH3 5DA
When returning unused tickets to us, we recommend you send them recorded delivery as we are unable to process refunds unless we receive the tickets.
Please note: Advance tickets are non-refundable and, unless it has been agreed with CrossCountry Trains these tickets should not be returned.